Finding conversations

Search

The search bar is in the header of every page. Type any keyword, email address, or phrase and press Enter (or click Search) to see results. Jelly searches across message subjects, bodies, senders, recipients, comments, and attachment filenames.

Search tips

• Exact phrases — Surround your search in quotes to match an exact phrase: "order confirmation"
• Email addresses — Search for a full email address: jane@example.com. This matches the address wherever it appears — sender, To, Cc, or the Bcc of a message your team sent
• Names and domains in an address — Any word inside an address is searchable on its own, so jane and example both find jane@example.com. This works even when the sender’s name never appeared anywhere else
• Sender or recipient — Use from:, to:, cc: or bcc: to narrow to one of those fields: from:jane@example.com. These also match part of a word, which a bare search does not: from:jan finds jane@example.com
• Mentions — Type @name to find comments that @-mention a teammate: @jane
• Phone numbers — Type a phone number (7+ digits) and Jelly will match it regardless of formatting
• Attachment filenames — Search for a filename or extension: report.pdf
• Date words — Type today, yesterday, this week, last week, or this month to find conversations from that period
• Combining terms — Everything above narrows: from:jane@example.com refund finds Jane’s mail about refunds, not both separately. Bare words decide the order results come in; a search made only of the terms above comes back newest first

Filtering search results

On the search results page, you can further filter by:

• Status — Inbox (open), archived, or all
• Team member — Conversations assigned to a specific person, or unassigned
• Label — Conversations with a specific label

There’s also a checkbox to Include Spam and Trash conversations in results.

Bookmarks

Bookmark conversations you want to find again quickly. Bookmarks are personal — only you see yours.

To bookmark a conversation, open it and choose Bookmark (for me) from the actions menu. To remove a bookmark, choose Remove bookmark from the same menu.

Your bookmarked conversations appear in the My Bookmarks section in the inbox menu (this section only appears when you have at least one bookmark).

Labels

Labels let you categorise conversations for easy filtering. You can view all conversations with a particular label by clicking that label in the Inbox menu.

Labels are shared across your team. You can create and manage labels in Settings → Labels, and you can apply them automatically using Rules.

All Mail

The All Mail view in the inbox menu every conversation — inbox, archived, and snoozed — excluding only spam and trash. This is useful when you need to find an archived conversation or just want to browse everything.