👑🧪 Statistics

Statistics gives you a bird’s-eye view of your team’s email activity — how much is coming in, how fast you’re responding, and who’s handling what. Use it to spot bottlenecks, track trends, and make sure nothing slips through the cracks.

This feature is only available on the Royal Jelly plan

Accessing Statistics

Go to Settings → Statistics to view your team’s activity dashboard. You can choose to view data from the last 7 days, 30 days, or 90 days using the buttons at the top.

The Summary

At the top of the page, four cards give you a quick snapshot:

Card What it shows
New conversations How many conversations arrived during the selected period
Open now Conversations currently sitting in your inbox
Awaiting reply Open conversations where a contact sent the last message — these are waiting for your team to respond
Median first response How long it typically takes for someone on your team to send the first reply after a conversation arrives

Message Volume

This chart shows inbound messages from contacts alongside outbound replies from your team, day by day. It helps you see whether your team’s response rate is keeping pace with demand.

  • Pink bars = inbound messages from contacts
  • Blue bars = outbound messages from your team

A day with tall pink bars and short blue bars means messages came in faster than the team could respond. Ideally, you want the two to stay roughly balanced.

Response Time

This chart tracks how long it takes your team to send the first reply to new conversations, shown as a rolling 3-day average.

  • A rising line means the team is taking longer to respond
  • A falling line means response times are improving
  • Days with no data are left blank

This smoothed view helps you spot trends without getting distracted by day-to-day variation.

Awaiting Reply Trend

At the end of each day, this chart counts how many open conversations had a contact’s message as the most recent one — meaning your team hadn’t responded yet.

  • A rising trend suggests the team is falling behind
  • A flat or declining trend means you’re keeping up

This is a useful health check: if the number keeps climbing, it’s a sign that work is piling up.

Needs Attention

This table lists conversations that are waiting for a reply, sorted by how long they’ve been waiting — the longest-waiting conversations appear first.

  • Conversations waiting over 24 hours are highlighted in red
  • Conversations waiting over 8 hours are highlighted in amber

Click any conversation to jump straight to it and respond.

Team Activity

A breakdown of what each team member has been up to during the selected period:

Column What it counts
Replies sent Outbound messages to contacts
Notes Internal comments shared with the team
Archived Conversations they moved out of the inbox

Members are sorted by overall activity, so your most active responders appear at the top. Members who are currently marked as away show an “(away)” indicator.

Conversation Depth

This shows how many messages it takes to handle a conversation:

  • 1 message — typically simple requests or notifications
  • 2–3 messages — quick back-and-forth
  • 4–6 messages — more involved conversations
  • 7–10 messages — complex discussions
  • 10+ messages — extended threads

Higher counts suggest more involved back-and-forth. The average message count is shown in the section explanation.

Tips

  • Watch the awaiting reply trend — If it’s steadily climbing, your team may need more capacity or better triage
  • Compare team activity fairly — Someone with fewer replies might be handling more complex conversations. Use these numbers as a starting point, not a judgement
  • Response time isn’t everything — A thoughtful reply that takes an hour is often better than a rushed reply in five minutes