What even is Jelly?
Jelly is a shared inbox for small teams to collaborate on shared email, by the small team at Good Enough. We think it’s the best way to jam on email together!
How does Jelly work?
Once you’re all set up, any email sent to your team’s shared email address (anything like hello@yourteam.com for example) will also flow into Jelly, where you and your teammates can collaborate on answering them. With Jelly, you can see who-has-what, discuss emails privately, and all get on the same page about a conversation’s latest status. We use it every day, and it’s a real game-changer.
If you’re a visual learner, this handy intro video will show you the basics:
How do I get started with Jelly?
Sign up for a new Jelly account (it’s free). All new Jelly accounts come with a unique yourteam@sendtojelly.com email address to let you test things out, and we encourage you to do that and invite your team to join you.
When you’re ready to use your own shared address, click on your profile photo in the upper right of Jelly and navigate to “Email Setup”. This page will walk you through getting your team email flowing into Jelly. There’s two steps:
- First you’ll need to forward a copy of email sent to your shared address to your unique Jelly address. This will be done outside Jelly in your mail server, typically found in settings (though you could also create a filter). How to best set up this forwarding depends on how your shared address is configured.
- Once your email is forwarding in (feel free to send yourself a test!), you’ll need to set up your shared address as a “Sending address” in Jelly so you can reply from it. Click on the Add a sending address button on the “Email Setup” page and follow the instructions.
This setup can be a bit fiddly, so please reach out to our team and we’ll be more than happy to help you get it all sorted!
Can I send email from a @gmail.com email address?
Yes! By connecting Jelly to your Gmail account, you're able to send emails as a team through your existing Gmail account. This also means no DNS setup necessary, and you'll get copies of your sent messages stored in your Gmail too.
Can I send email from a @yahoo.com, @hotmail.com, or other public provider email address?
Unfortunately, no. We can’t send using email addresses from public providers like Yahoo, Hotmail, or similar because emails sent by us using those addresses are likely to bounce. To understand why, we need to get into some of the underlying mechanisms that email providers use to defend against spam — DMARC, SPF, and DKIM records for example. Our mail provider Postmark provides a good explanation here.
What happens when I archive a conversation?
It is moved out of the Inbox for everyone, but still accessible from “All Mail” and other label pages. Archived conversations will have a little box icon next to the subject so you can identify their status. When any external contact replies to an archived conversation, it will automatically be unarchived and put back in your Inbox.
What is the difference between a Member, Admin, and Owner?
Members can participate in all team conversations (reading, replying, commenting, archiving, etc). Admins and Owners can do all that and additionally manage the team, though only Owners can update billing information or delete the account.
What if my question isn’t answered here? What if I run into a bug?
👋 We’re here to help! Please reach out to our team and we’ll get you sorted:
Contact Jelly Support