Help Center
Frequently asked questions about Jelly.
Contact our teamWait, what’s Jelly?
Jelly is a shared Inbox for teams to collaborate on email, by the team at Good Enough. It’s the best way to jam on email as a team!
How does it work?
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After setup, any email sent to one of your team’s shared address(es) (e.g. anything like
hello@yourcompany.com
) will also flow into Jelly, where you and your teammates can collaborate on answering them. With Jelly, you can discuss conversations internally, decide and declare who-has-what, and all get on the same page about a conversation’s latest status. It’s a real game-changer.If you’re a visual learner, this handy intro video will show you the basics:
How do I set up my own shared email addresses in Jelly?
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All new Jelly accounts start with a unique address to let you test things out, but when you’re ready to use your own shared address(es), click on your profile photo in the upper right of Jelly and navigate to Email Setup.
This page will walk you through getting email that is sent to your shared address(es) also flowing into Jelly. Note that there’s typically two steps:
- First you’ll need to forward a copy of email sent to your shared address(es) to your unique Jelly address (which you can find on the “Email Setup” page). This will be done outside Jelly in your mail server, typically Gmail settings. How to best set up this forwarding depends on how your shared address(es) are configured.
- Once your email is forwarding in (feel free to send yourself a test!), you’ll need to set up your shared address(es) as “Sending addresses” in Jelly so you can reply to them. Click on the Add a sending address button (on the “Email Setup” page) and follow the instructions. We recommend going the domain verification route.
This setup can be a bit fiddly, so please reach out to our team — we’ll be more than happy to help you get it all sorted!
What happens when I archive a conversation?
It is moved out of the Inbox for everyone, but still accessible from “All mail” and other label pages. Archived conversations will have a little box icon next to the subject so you can identify their status. When any external contact replies to an archived conversation, it will automatically be unarchived and put back in your Inbox.
Can I assign a teammate to a conversation?
You and your teammates can only claim “I got it” on a conversation, but it’s easy enough to @-mention someone in a comment and discuss them getting it.
What is the difference between a Member, Admin, and Owner?
Members can participate in all team conversations (reading, replying, commenting, archiving, etc etc). Admins and Owners can do all that and additionally manage the team, though only Owners can update billing information or delete the account.
Do you integrate with _______?
If you're comfortable creating Slack apps, we can get Jelly notifying your team in Slack, but that's it at the moment. Let us know what you want to integrate with Jelly!
What if my question isn’t answered here? What if I run into a bug?
👋 We’re here to help! Reach out to our team and we’ll get you sorted.