What even is Jelly?
Jelly is a shared inbox that helps small teams collaborate on their shared emails. That means any email they receive to a shared address like hello@your-team.com, for example. It was built by the small team at Good Enough to help teams jam on email together, with features like knowing who-has-what, internal notes, following along, and more.
How does Jelly work?
Once set up, emails sent to a team’s shared address will also flow into Jelly, where they can collaborate on answering them. With Jelly, you can see who-has-what, discuss emails privately, and all get on the same page about a conversation’s latest status. We use it every day, and it’s a real game-changer.
If you’re a visual learner, this handy intro video will show you the basics:
How do I get started with Jelly?
Sign up for a new Jelly account (it’s free). All new Jelly accounts come with a unique yourteam@sendtojelly.com email address to let you test things out, and we encourage you to do that and invite your team to join you.
When you’re ready to use your own shared address, click on your profile photo in the upper right of Jelly and navigate to “Email Setup”. This page will walk you through getting your team email flowing into Jelly. There’s two steps:
- First you’ll need to forward a copy of email sent to your shared address → to your unique Jelly address. This will be done outside Jelly in your mail server / email provider, typically found in settings (though you could also create a filter). How to best set up this forwarding depends on how your shared address is configured.
- Once your email is forwarding in (feel free to send yourself a test!), you’ll need to set up your shared address as a “Sending address” in Jelly so you can reply from it. Click on the Add a sending address button on the “Email Setup” page and follow the instructions.
Jelly offers a helping hand in getting everything working, but this setup can be a bit fiddly, so please reach out to our team and we’ll be more than happy to help you get it all sorted!
Does Jelly work with Gmail, Outlook, and/or other email providers?
Yes! If your shared address is at a domain you own (e.g. hello@your-team.com), you can set up Jelly to send email from that address, regardless of whether your email provider is Gmail or Outlook or anything else (though we do have first-class support for connecting to Gmail).
That said, if your shared address is at a public provider domain, it’s a bit more complicated.
Jelly can connect to an @gmail.com address, but sending from an @outlook.com or @yahoo.com or similar address is likely to bounce. To understand why, we need to get into some of the underlying mechanisms that email providers use to defend against spam — DMARC, SPF, and DKIM records for example. Our mail provider Postmark provides a good explanation here.
What functionality is shared amongst the team, versus private to me?
These things are shared amongst the team:
- The general state of a conversation — open, archived, spam, or trash
- Who is assigned to or following the conversation
- What the conversation is labeled
- Internal comments/notes on a conversation
- Team activity logs
These things are private to each team member:
- The read or unread state of a conversation
- Which conversations you’ve bookmarked
- Your notifications
What happens when I archive a conversation?
It is moved out of the Inbox for everyone, but still accessible from “All Mail” and other label pages. Archived conversations will have a little box icon next to the subject so you can identify their status. When any external contact replies to an archived conversation, it will automatically be unarchived and put back in your Inbox.
What is the difference between a Member, Administrator, and Owner?
There are three user roles in Jelly:
- Members can participate in all team conversations (reading, replying, commenting, archiving, etc).
- Administrators can do the above and additionally manage the team.
- Owners can do the above and additionally update billing information or delete the account.
Do you have a mobile app for iOS or Android?
We don’t currently have a native mobile app, but we’ve put a great deal of effort in making Jelly a fantastic experience on the mobile web. Head to app.letsjelly.com from your phone’s browser, then use the “Add to Home screen” option in iOS or Android to create an “app” that lets you access your Jelly inbox on-the-go.
What if my question isn’t answered here? What if I run into a bug?
👋 We’re here to help! Please reach out to our team and we’ll get you sorted:
Contact Jelly Support