Help Center

Jelly is a shared Inbox for teams to collaborate on email, by the team at Good Enough. It’s the best way to jam on email as a team!

After setup, any email sent to one of your team’s shared address(es) (e.g. anything like hello@yourcompany.com) will also flow into Jelly, where you and your teammates can collaborate on answering them. With Jelly, you can discuss conversations internally, decide and declare who-has-what, and all get on the same page about a conversation’s latest status. It’s a real game-changer.

If you’re a visual learner, this handy intro video will show you the basics:

All new Jelly accounts start with a unique address to let you test things out, but when you’re ready to use your own shared address(es), click on your avatar in the upper right of Jelly and navigate to “Email Setup”.

This page will walk you through getting email that is sent to your shared address(es) also flowing into Jelly. Note that there’s typically two steps:

1. First you’ll need to forward a copy of email sent to your shared address(es) to your unique Jelly address (which you can find on the “Email Setup” page). This will be done outside Jelly in your mail server, typically found in settings (though you could also create a filter). How to best set up this forwarding depends on how your shared address(es) are configured.
2. Once your email is forwarding in (feel free to send yourself a test!), you’ll need to set up your shared address(es) as “Sending addresses” in Jelly so you can reply to them. Click on the Add a sending address button (on the “Email Setup” page) and follow the instructions. We recommend going the domain verification route.

This setup can be a bit fiddly, so please reach out to our team — we’ll be more than happy to help you get it all sorted!

Unfortunately, no. We can’t send using email addresses from public providers like Gmail, Hotmail, or similar because emails sent by us using those addresses are likely to bounce. To understand why, we need to get into some of the underlying mechanisms that email providers use to defend against spam — DMARC, SPF, and DKIM records for example. Our mail provider Postmark provides a good explanation here.

It is moved out of the Inbox for everyone, but still accessible from “All mail” and other label pages. Archived conversations will have a little box icon next to the subject so you can identify their status. When any external contact replies to an archived conversation, it will automatically be unarchived and put back in your Inbox.

You and your teammates can only claim “I got it” on a conversation, but it’s easy enough to @-mention someone in a comment and discuss them getting it.

Members can participate in all team conversations (reading, replying, commenting, archiving, etc etc). Admins and Owners can do all that and additionally manage the team, though only Owners can update billing information or delete the account.

If you're comfortable creating Slack apps, we can get Jelly notifying your team in Slack, but that's it at the moment. Let us know what you want to integrate with Jelly!

👋 We’re here to help! Reach out to our team and we’ll get you sorted.