Comparison

Jelly vs. Missive

Which Shared Inbox is Right for Your Team?

If you’re here, you probably already know the pain of managing a shared inbox. Whether it’s support@, hello@, or some other catch-all address, the goal is simple: keep things organized, respond quickly, and avoid stepping on each other’s toes. Easier said than done, right?

There are a lot of tools out there promising to make this easier, and today we’re talking about two of them: Jelly and Missive. Both help small teams collaborate on email. Both are a big step up from sharing a password to a Gmail account. But which one is right for you?

Want to jump right in and see for yourself? Try Jelly for free

Now, let’s break it down.

Price: Flat vs. Per-User

Jelly:

  • $29/user/month (billed monthly) for your whole team.
  • No per-user fees. One price, everyone gets access.

Missive:

  • Starts at $14/user/month (billed annually) for basic features.
  • $24/user/month (billed annually) for premium features like rules, automations, and reporting.

The Takeaway: If you’ve got a small team and a careful budget, Jelly’s flat-rate pricing is hard to beat. Missive gets expensive quickly as your team grows.

Ease of Use: Lightweight vs. Feature-Packed

Jelly:

  • Simple and intuitive. You won’t need a manual.
  • Core focus on shared inboxes and team collaboration.

Missive:

  • Packed with advanced features: SMS, live chat, social integrations, and more.
  • Great if you want a super-powered communication hub—but there’s a learning curve.

The Takeaway: If you want something easy that just works, Jelly keeps it simple. If you need all the bells and whistles (and have the time to learn them), Missive delivers.

Internal Collaboration: Keep the Conversation Going

Jelly:

  • Leave internal comments directly in email threads.
  • Perfect for discussing tricky questions without endless back-and-forth.

Missive:

  • Similar internal commenting features.
  • Includes chat rooms for side discussions.

The Takeaway: Both tools handle internal conversations well. Jelly keeps it focused on the inbox; Missive expands collaboration beyond email.

Setup and Maintenance: Fast vs. Customizable

Jelly: Set up in minutes. No complicated workflows or integrations.

Missive: Highly customizable, but it takes time to fine-tune.

The Takeaway: If you want to get started quickly, Jelly wins. If you need advanced customization and have time to set it up, Missive has more depth.

Which one is right for you?

Choose Jelly if:

  • You want a simple, affordable way to manage shared inboxes.
  • You prefer a flat monthly rate without per-user fees.
  • You value ease of use and a quick setup.

Choose Missive if:

  • You need advanced automation, custom rules, or multiple communication channels.
  • You have a larger team and a bigger budget.
  • You don’t mind a steeper learning curve to unlock extra features.

At the end of the day, both Jelly and Missive are great products—but they serve different needs. If you’re a small team looking for an easy, no-fuss solution to shared inbox chaos, Jelly has your back.

And hey, why not try it for yourself? Get started with Jelly today for free and see how smooth shared inboxes can be.

Shopping around?
See how much you’ll save with Jelly…

Jelly

Always the same price!
$29 /month

Freshdesk

You’ll save $100/year with Jelly
$75 /month

Front

You’ll save $100/year with Jelly
$75 /month

Help Scout

You’ll save $100/year with Jelly
$75 /month

Missive

You’ll save $100/year with Jelly
$75 /month

Zendesk

You’ll save $100/year with Jelly
$75 /month
Competitor pricing based on their lowest per seat or per contact monthly plans.

Small teams really love Jelly

What I love about Jelly is that we can use it as a task manager for our emails, and say “You got this one, I got this one.”
Damian Klimke
Allergo (team of 2)
Jelly quiets things down, makes email much more intentional and focused. Nothing we tried before could do that for us.
Richard Allum
The Paraplanners (team of 3) Read customer story
Really enjoying Jelly by Good Enough. Great UX with a lot of personality. I freaking love hitting the ‘I got this’ button to claim an email.
Brad Frost
Design Tokens Course (team of 2)
So far so good, I’m happy. Makes my life easier! It’s pretty, too, love the pink buttons!
Lareina Dibben
Infinite Path (team of 3)
Like many churches, we used to share a login to a single inbox, but it consistently proved unmanageable. Jelly affordably changed all that—coordinating our teamwork and supporting intentional, thoughtful communication.
Barry Johnson
Ivanhoe Congregational Church (team of 8)
Jelly has become essential to our process. We have not found anything else quite like it.
Josh
Colorizon Ventures (team of 3)
We used to spend a lot of time connecting on Campsite or Discord. Now everything can be handled in Jelly.
Dan
Czepeku (team of 7)
Jelly has been a great addition to our tools for organising our meetup. It’s easier to use than most shared inboxes, and more flexible for our needs than heavier weight ticketing systems.
Murray Steele
London Ruby User Group (team of 6) Read customer story
We love how Jelly puts everything in one place. It’s super helpful for keeping things from falling through the cracks—especially when someone’s out or something urgent comes up.
Eric Corning
Oregon Air Show (team of 5)
Everything we tried was either too complex, too expensive, or just not fun to use. Then we found Jelly. We jumped straight in, got everything set up quickly, and the whole team was on board in no time.
Paul Love
Measured (team of 3)

Keep it simple and affordable,
not complex and expensive

Try Jelly for free, invite your team, and start jamming on email — together.

Get started with Jelly