👑 Slack Integration

Slack Integration lets Jelly post rich notifications to a channel in your Slack workspace. Your team can see what’s happening and claim conversations right from Slack.

This feature is only available on the Royal Jelly plan

What Does It Do?

When a message is sent or received in Jelly, a notification is posted to your chosen Slack channel. Each notification includes:

  • An emoji indicating whether it’s a new message or a reply
  • The sender’s name
  • A link to the conversation in Jelly
  • Any labels on the conversation
  • A preview of the message content
  • The current assignment status

If the conversation isn’t assigned to anyone yet, the notification includes an I got this button. Clicking it assigns the conversation to you, right from Slack.

When someone is assigned or unassigned from a conversation in Jelly, the Slack notification updates automatically to reflect the change.

Claiming Conversations

When you see an unassigned conversation in Slack, click I got this to claim it. The first time you do this, Jelly will ask you to link your Slack account to your Jelly account — just click the link and confirm. This is a one-time step; after that, future clicks assign conversations immediately.

Setting Up Slack Integration

Prerequisites

  • Admin access in Jelly (only admins can configure integrations)
  • Permission to install apps in your Slack workspace
  • A Royal Jelly subscription (or an active free trial)

Connect to Slack

  1. Go to Settings → Integrations
  2. Under the Slack section, click Add Jelly to Slack
  3. Choose your Slack workspace and authorize the connection
  4. Once connected, select a Slack channel from the dropdown
  5. Click Update to save your channel selection

Choose a Channel

You can select any non-archived public channel in your workspace. Only one channel is supported — all Jelly notifications go to the same place.

To change the channel later, just return to Settings → Integrations and select a different channel from the dropdown.

Test the Connection

After selecting a channel, click Send test notification to verify everything is working. A test message will appear in your selected Slack channel.

Disconnecting

To disconnect Jelly from Slack, click Disconnect on the Integrations page. This immediately revokes the Slack token and stops all notifications. You can reconnect at any time by clicking Add Jelly to Slack again.

Tips

  • Pick a dedicated channel — Create a channel like #jelly-notifications to keep notifications from cluttering general channels
  • Use Slack’s notification settings — If the channel gets noisy, adjust Slack’s per-channel notification preferences to reduce alerts
  • Combine with rules — Use Jelly’s rules to label and organize conversations, and the labels will show up in Slack notifications for extra context