Your Account

Account vs. Team

• Your account is the billing entity. It holds your subscription, payment details, and can contain one or more teams.
• Your team is the workspace where you actually collaborate on email. It has its own conversations, members, settings, and email addresses.

Most Jelly users have one account with one team. The account and team are managed separately because some organisations need multiple teams under a single billing arrangement.

Account Settings

Account owners can manage account settings by going to Account Settings from the settings menu. The available settings are:

• Account name — Used on invoices and in the account management interface
• Billing email — An optional email address where billing notifications and invoices are sent. If not set, these go to the account owner’s email address.

Account Owners

Account owners are users who have been granted account-level management privileges. They can:

• Manage account settings (name, billing email)
• Manage billing and subscriptions
• Create new teams (up to the plan limit)
• View and manage all teams in the account
• Promote or demote other users as account owners

Account ownership is separate from team roles — you can be an account owner without being a team owner, and vice versa. In practice, the person who created the Jelly account is usually both.

You can manage account owners from the Members section of your account settings.