What is an Autoresponder?
An autoresponder is an automatic email reply that gets sent when your team receives a message. Unlike rules that organize conversations internally, autoresponders communicate directly with your customers.
Autoresponders help you:
- Set expectations - Let customers know when to expect a response
- Provide immediate help - Send useful information while customers wait
- Handle common scenarios - Automatically respond to frequently asked questions
- Improve customer experience - Immediate acknowledgment shows you’re attentive
Setting Up Autoresponder
- Go to Team Settings → Autoresponder
- Write your response message & click Save autoresponder
- Enable the autoresponder
When to Use Autoresponders
Good Use Cases
- After-hours messages - “We’re closed, but we’ll respond tomorrow”
- Vacation notices - “Our team is away until [date]”
- Acknowledgments - “We’ve received your message and will respond soon”
- Common information - “Here’s how to reset your password”
- Routing confirmations - “Your message has been forwarded to the right team”
Avoid Using For
- Complex customer issues that need human review
- Sensitive or urgent matters
- Personalized responses
- Situations requiring empathy or nuance