Chatting with your team is just more chaotic fun when you can react with emoji!

🍓💬🚀‼️😄🥳🌊🏄✌️

Note that Jelly will not (yet) notify you when one of your comments has been reacted to, but we’re considering that. Have a great reaction-filled week!

While communicating with a shared email through a shared inbox has a lot of amazing benefits for a team (like knowing who-has-what, having private internal discussions, making sure everyone can follow along, all the things Jelly is great at), for some teams a shared inbox can run the risk of their email communication coming across too impersonal. Rather than your client or customer having a 1-on-1 conversation with a real person, they are talking to “Team Name <hello@teamname.com>”.

Well, now in Jelly you can use a shared inbox and send personalized email replies! 

Your replies from Jelly will still come from a shared team address, but you can choose to have the From name sent with all your messages to be personalized with the team member’s name that did the replying, or keep it generic — your choice! Simply head to your team Settings, and you’ll see a new From name option:

Note: All existing accounts have been set to “Address Name” so that there’s no change in your experience unless you want it. Update to one of the “Person Name” options if you prefer personalized email replies in Jelly.

Combine this with our recent email signature feature, and emailing from Jelly is now a lot more personal. Happy New Year!

We now have beta integration support for Discord and Webhooks!

While both of these integrations are in beta, you’ll need to contact us to get them set up with your account.

You can now add a signature which will automatically be added to the bottom of every email or reply you compose. You can add your signature from your profile settings.

We know how important your email is, and what could happen if they fall into the wrong hands. In Jelly, you can secure your account by adding two-factor authentication. When enabled, your account will be protected by requiring an ever-changing token, as well as your normal password, before you can log in.

🎥 For those new to Jelly, we now have a handy video introduction to grasp the basics. It’ll pop-up when someone first lands in Jelly (either a new sign up, or someone you invite to your team), but it can also be found in the Help Center.

Today we officially close down our waitlist. There’s now a beautifully pink “Sign Up” option on the Jelly homepage. Any team can create an account, start a free trial, and pay us for the peace of mind it provides. Importantly, we’re also not charging per-seat — your whole team is invited when you purchase a Jelly subscription. We’re obviously very excited about this milestone!

The idea for Jelly started at the end of last year. At that point we, Good Enough, had a few great products under our belt, including Album Whale, Letterbird, Yay.Boo!, and the imminently popular blogging platform Pika. All these products came with customers and people who wanted to talk with us, ask questions, get some help, be our friend, etc… so we started getting a lot more emails than we were expecting.

Those emails came with friction for our team of 6 while we were just sharing a login to a Fastmail inbox: Who was answering what? Did so-and-so see this yet? Why has this message not been archived? Am I going to step on someone’s toes if I reply now? We all found ourselves constantly “Mark as unread”-ing messages out of uncertainty.

We looked for solutions on the market where a small team can collaborate on email together, and were surprised at (1) just how complex all those systems were, and (2) how much their per-seat pricing would cost us. We didn’t need a knowledge-base, or a chatbot, or an AI doing all our support. We just wanted a simple email app.

So in February we spent a month prototyping our solution, and we’ve been using it for real ever since. Eight months later, now you can use Jelly too! It’s been a real game-changer for our team, and we hope it will be for yours too. Give it a try!

– 🍓 The Jelly Team

P.S. We have a lot planned for Jelly; this is just day one 😎

When you’re on a team of people handling a bunch of shared email, you’ll inevitably care more about some conversations than others. That’s where 🔔 Following along comes in. When you follow a conversation, you’re subscribing to be notified anytime someone replies or comments on that conversation, so you never miss a beat with the back-and-forth.

Today, we’re starting our journey to give users even more control over their notifications by adding a new Notification Settings page and two new settings to tailor your Jelly following experience:

Overtime, expect more settings and control over your own notifications in Jelly, right from this new settings page!

An early version of labeling has existed in Jelly for a little bit, but now the labeling system is much better and more refined.

The first thing you’ll notice: Colors! You can make your labels all sorts of fun jam-based colors, to help better organize and differentiate your conversations across the Inbox and other mailboxes. What’s your favorite flavor?

Secondly, you can now manually add to and remove labels from a conversation, right from the conversation action bar:

This is a very helpful addition to our existing automatic adding of labels via Label Rules (you can find this useful section at the bottom of “Email Setup”).

A shared Inbox works best when your whole team is there, so we’ve made some improvements to getting your team to join you in Jelly!

First, when inviting a new team member, you can immediately make them an Admin (i.e. give them the ability to manage team settings) right out of the gate:

Also while you’re new team members are still pending, you’re welcome to adjust their role, resend their invite, or even cancel their invitation:

We look forward to these changes making life even smoother for new accounts, and when you’re ready to hire!

Discussing a conversation privately with your team is one of the stand-out features in Jelly’s shared Inbox. It touches the core of how people best collaborate on email, and now it’s even better in Jelly! Wrote the wrong thing? Mistyped? Now you can edit or delete your comments with ease:

 
We think it’s important for teams to be on the same page about what happened and when, which is why Jelly conversations are designed like a timeline. In order to not break that timeline, Jelly will leave a little note when you delete a comment to let everyone know they are not crazy, and yes, there did used to be a comment there…

We are working fast and furious over here to make Jelly the best (i.e. simple, affordable, good enough) shared Inbox for teams, and that means we’re shipping updates all the time. Now we have this official place where you can follow along! Also note the RSS feed at the top of the page if that’s more your speed. 

– The Jelly Team