Jelly’s Notification system is a powerful way for you and your team to get notified about the latest updates to conversations you’re following. It’s what alerts your team that hey, an email over here might need your attention! This is especially true for assignment notifications.
Today we’re excited to announce that, in addition to notifying you within the app and by email, Jelly can now also pop-up push notifications on your desktop and mobile devices!
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To set these up, head to your personal Notification Settings, click “Pop up notifications on this device”, and grant the browser permission to send you notifications from Jelly. You’ll need to do this for every browser you access Jelly from, including on mobile. (Pro-tip: Jelly was specifically designed to work great when added to your home screen.)
Push notifications are especially useful in combination with the new Rules we announced yesterday. If you set up Jelly to auto-assign a team member based on some criteria, Jelly will notify them immediately if they have push notifications set up.
Upgraded: Auto-Assign and Auto-Archive in Rules v2
Jelly’s Rules have always been a great and simple way to automatically label conversations based on email address. Maybe you wanted to add the label “Support” to emails coming into your support@ address, or add the label “Important” when you got a new email from a specific client. Jelly makes that easy.
Today we’re excited to announce a significant update to our Rules system. In addition to auto-labeling, you can also auto-assign a team member or auto-archive the conversation, or mix-and-match! Not only that, but you can also choose how you want to match a conversation, including matching on the Subject or Body.
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Here’s some example workflows you can now set up in Jelly:
If you run client services firm with specific account managers on your team, you can set Jelly to always assign specific team members to new emails from specific clients.
For billing receipts, you can set Jelly to watch for any new email with the word “Receipt” in the subject and automatically archive it with the label “Receipt.”
For technology services, you can set Jelly to watch for any new email with the word “Bug” anywhere in the message and automatically assign it to an engineer with the label “Bug.”
For teams with multiple inbound addresses for multiple teams, you can have all new emails to admin@ get immediately assigned to an admin, while all new emails to support@ get immediately assigned to your support teammate. They can always re-assign as needed afterwards (i.e. shared triage duty).
These are just some examples — the world Jelly is your oyster. Additionally, when Jelly labels, assigns, or archives a conversation, it’ll log an activity so you know the system took that action.
We hope this new powerful rule system saves you a ton of time triaging your Inbox!
New: Bulk Archive and Inbox Filtering
For teams that run on email, your Inbox is where you live day-in and day-out, responding to customers and/or clients and trying to keep everything running smoothly. The shared inbox in Jelly already makes this a breeze for small teams that collaborate on shared email — it’s simple and intuitive to see who’s handling what and have everyone up-to-speed on the latest.
Today we’re excited to bring you two updates to Jelly’s Inbox:
Now you can bulk select conversations and Archive them (or Spam or Delete them)! This makes it incredibly easy to keep your Inbox nice and clean and relevant. We’ve brought this functionality to the Inbox first, and over time we’ll expand where you can bulk select and what bulk actions you can take.
You can also filter conversations in your Inbox! Our filters make it super quick to jump to just open conversations for a specific member of your team (for example), or just the conversations you’re following, or just what’s unread, or all 3 at the same time! This is especially powerful if you have Label Rules set up for different inbound addresses.
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We look forward to seeing how these features make you and your team’s daily Inbox management that much simpler and smoother!
New: Reply to Previous, Appearance, and more…
We’ve shipped a few neat updates to Jelly in the past couple of weeks. We thought we’d write a roundup changelog entry this week so you can quickly get up-to-speed with the latest!
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Reply to Previous
Now in Jelly you can reply to a specific message further back in a conversation. Just look for the reply icon in the top-right of a message.
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Appearance: Set Light/Dark Mode
Jelly has always synced with your system appearance, so if you prefer your OS in dark mode, we respect that and show your emails in dark mode. But some of you wanted to override Jelly and use it in dark mode even when your OS is in light mode (or vice versa). Now you can with a new setting in your Appearance setting found in your Profile.
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Filter Conversations and Activity
We’ve added a new filter button to All Mail, Search, and Team Activity. Now it should be even easier to find that specific conversation or activity entry you’re looking for (or see a specific group of conversations or activity).
Darker Labels
Labels are extremely helpful in organizing your conversations and inbox, and they’re flexible enough to be used in various ways (i.e. denote a specific inbound email, specific status, or other). We’ve added new darker label colors that offer more contrast, which can help certain labels stand out if you need.
New: Notify a teammate when sending an email
One of Jelly’s core strengths is helping your whole team stay in-the-loop on the shared email conversations they care about. We achieve this with a simple inbox built around transparency, a robust notification system built across assigning and following, and pricing plans that make it a no-brainer to invite your whole team to participate.
Now in Jelly when you’re replying to a conversation, you can make sure a teammate is following along and will be notified of your reply.
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With traditional email this is like Cc-ing your teammate, but better — Cc chains can break and information lost to other inboxes if someone accidentally forgets to “Reply All”. Jelly’s inbox doesn’t run into this issue!
New: Pre-Saved Reply Messages
Are you finding that your team often replies to the same inquiries with the same words, over and over again? Or, have you ever wanted your team to reply to similar questions with the same specific answer, so you can be sure you’re all saying the same thing?
Now in Jelly you can quickly and easily add a pre-saved message into the editor any time you’re replying to a conversation. You can access all of your team’s Saved Replies from a new message bubble icon in the editor toolbar, saving you time and typing when writing a reply.
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Administrators can add and edit Saved Replies from the new manage section in the top right settings menu (under your profile photo).
New: Assign Teammates to a Conversation
When we launched Jelly at the end of last year, our first take on “assignment” for email conversations was built around personal ownership, or claiming an email with the “I got this” button. Our hunch was that many other small teams worked much like ourselves here at Good Enough, with a high degree of autonomy and less need for adding to each other’s plates.
Since then we’ve learned that, even among high trust and autonomous small teams, this take doesn’t always mesh well with workflows where one person takes on triage duty. For many teams, it’s simply easier for everybody if one person organizes the inbox.
To better support those teams, now in Jelly you can say “This other person got it!“ You’ll see all those “I got this” buttons are now “Who’s got this?“
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New: Sign up & Log in with Google
Are you a Google user and fan of their one-click buttons to get into your favorite apps? Well get ready to add Jelly to that list, because we now have those!
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New: Quoted Replies
When you reply to a conversation, Jelly will now automatically insert the message you’re replying to at the bottom of your email. This is common practice for most email, and now Jelly follows suit. The quoted replies will start out truncated in the reply form, but you can see them by clicking the “Show trimmed content” ••• button:
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Supporting quoted replies in Jelly required building an all new editor under-the-hood, which brings some additional improvements like better attachment handling. This new editor also paves the way for other long-awaited improvements too – stay tuned!
Jelly 🤝 Google: Now open to all!
Now everyone can connect their Jelly account to Gmail. Send email using your existing Gmail account — no DNS setup required — and copies of your Jelly-sent messages will be synced into your underlying Gmail account automatically.
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To convert your current sending addresses to a Google connection, head over to Email Setup in Jelly, edit the sending address, and look for the “Convert to Google” box and follow its instructions.
Now in Limited Beta: Connect Your Email to Google
Setting up your shared team email with Jelly requires a few technical steps. You need to both get those emails forwarded into Jelly, and also configure Jelly to be able to send emails out as your shared address (which most often requires fiddling with some fiddly DNS settings).
Well we’re excited to announce that, for shared team addresses hosted with Google, part of that setup will soon be much simpler — as easy as a “Sign in with Google” button click!
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Besides simpler setup, another key benefit is that copies of the emails you send from Jelly will automatically be stored in your Google account, so you retain that history. There’s also more benefits behind-the-scenes. For Google customers, this will be our recommended way of setting up your sending addresses.
Note that this is a limited beta at the moment. Let us know if you’re interested in being part of it: https://letterbird.co/jelly
New: Bookmark Conversations
Now you can save a conversation for later by bookmarking it! Maybe you’re holding on to a conversation in your Inbox to reference later, but you also want to clean up your Inbox (i.e. archive ones you don’t need to respond to). Bookmarking lets you easily hold on to any conversation, open or archived.
Bookmarks in Jelly are not shared amongst your team—each of your team members can bookmark whatever conversations are important to them for their own work.
You’ll find a new Bookmark button on the right of a conversation in the Inbox, and in the fixed actions header in a conversation. You can see all your bookmarks at once in the new “My Bookmarks” mailbox:
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Improved: Links Now Open In New Tabs
Links in both messages and internal comments now open in a new tab, ensuring you don’t lose your place in a Jelly conversation. It’s a small change that we hope will have you feeling less frustrated when working with longer threads!
New: Blocking Contacts
Is your team receiving email from a list you can’t unsubscribe from? Want to ignore email from someone, without unsubscribing and possibly offending them? Easy: just block them!
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Any further emails you receive from a blocked contact will go straight to Spam.
Improved: Message Readability in Dark Mode
Good Enough prides itself on supporting dark mode in all of our products. If you prefer to use your computers and phones in dark mode, whether for accessibility reasons or otherwise, we’ve got you covered!
With Jelly though, we’ve been missing the mark. Email is an old technology, and to ensure backwards compatibility, many emails are sent with hardcoded styling. That hardcoded styling sometimes conflicted with Jelly’s dark mode support, rendering those messages nigh unreadable.
Today we’ve pushed an update that should force all emails to be readable in dark mode, especially when they otherwise wouldn’t be. If you prefer the benefits of dark mode, you can now rest easy using it with Jelly!
New: Emoji Reactions 🎉
Chatting with your team is just more chaotic fun when you can react with emoji!
🍓💬🚀‼️😄🥳🌊🏄✌️
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Note that Jelly will not (yet) notify you when one of your comments has been reacted to, but we’re considering that. Have a great reaction-filled week!
New: Personalized Email Replies
While communicating with a shared email through a shared inbox has a lot of amazing benefits for a team (like knowing who-has-what, having private internal discussions, making sure everyone can follow along, all the things Jelly is great at), for some teams a shared inbox can run the risk of their email communication coming across too impersonal. Rather than your client or customer having a 1-on-1 conversation with a real person, they are talking to “Team Name <hello@teamname.com>”.
Well, now in Jelly you can use a shared inbox and send personalized email replies!
Your replies from Jelly will still come from a shared team address, but you can choose to have the From name sent with all your messages to be personalized with the team member’s name that did the replying, or keep it generic — your choice! Simply head to your team Settings, and you’ll see a new From name option:
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Note: All existing accounts have been set to “Address Name” so that there’s no change in your experience unless you want it. Update to one of the “Person Name” options if you prefer personalized email replies in Jelly.
Combine this with our recent email signature feature, and emailing from Jelly is now a lot more personal. Happy New Year!
New in beta: Discord and Webhooks
We now have beta integration support for Discord and Webhooks!
Just like our Slack integration, you can be notified of new messages and replies to your shared inbox right in Discord.
Or if you’d like to build your own integration between Jelly and an app of your choosing using a webhook, now you can.
While both of these integrations are in beta, you’ll need to contact us to get them set up with your account.
New: Email Signatures
You can now add a signature which will automatically be added to the bottom of every email or reply you compose. You can create your signature from your profile settings.
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New: Secure your Jelly with 2FA
We know how important your email is, and what could happen if they fall into the wrong hands. In Jelly, you can secure your account by adding two-factor authentication. When enabled, your account will be protected by requiring an ever-changing token, as well as your normal password, before you can log in.
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🎥 For those new to Jelly, we now have a handy video introduction to grasp the basics. It’ll pop-up when someone first lands in Jelly (either a new sign up, or someone you invite to your team), but it can also be found in the Help Center.
Jelly is open for business! 🎉
Today we officially close down our waitlist. There’s now a beautifully pink “Sign Up” option on the Jelly homepage. Any team can create an account, start a free trial, and pay us for the peace of mind it provides. Importantly, we’re also not charging per-seat — your whole team is invited when you purchase a Jelly subscription. We’re obviously very excited about this milestone!
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The idea for Jelly started at the end of last year. At that point we, Good Enough, had a few great products under our belt, including Album Whale, Letterbird, Yay.Boo!, and the imminently popular blogging platform Pika. All these products came with customers and people who wanted to talk with us, ask questions, get some help, be our friend, etc… so we started getting a lot more emails than we were expecting.
Those emails came with friction for our team of 6 while we were just sharing a login to a Fastmail inbox: Who was answering what? Did so-and-so see this yet? Why has this message not been archived? Am I going to step on someone’s toes if I reply now? We all found ourselves constantly “Mark as unread”-ing messages out of uncertainty.
We looked for solutions on the market where a small team can collaborate on email together, and were surprised at (1) just how complex all those systems were, and (2) how much their per-seat pricing would cost us. We didn’t need a knowledge-base, or a chatbot, or an AI doing all our support. We just wanted a simple email app.
So in February we spent a month prototyping our solution, and we’ve been using it for real ever since. Eight months later, now you can use Jelly too! It’s been a real game-changer for our team, and we hope it will be for yours too. Give it a try!
– 🍓 The Jelly Team
P.S. We have a lot planned for Jelly; this is just day one 😎
New: More Control Over Your Notifications
When you’re on a team of people handling a bunch of shared email, you’ll inevitably care more about some conversations than others. That’s where 🔔 Following along comes in. When you follow a conversation, you’re subscribing to be notified anytime someone replies or comments on that conversation, so you never miss a beat with the back-and-forth.
Today, we’re starting our journey to give users even more control over their notifications by adding a new Notification Settings page and two new settings to tailor your Jelly following experience:
Email me when I receive a Jelly notification – On by default, everyone automatically receives email notifications alongside the notifications they get within the Jelly app. If you’d prefer to just see your notifications in Jelly, you can now turn this off.
Automatically follow every new conversation – There’s a myriad of ways to follow a conversation (clicking a follow along button, claiming you got it, replying or commenting, getting @mentioned, etc), but they’re all still a manual process. For some teams and people, they want to hear about every new message that lands in the Inbox. If you’re one of those people, you can now turn this on.
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Overtime, expect more settings and control over your own notifications in Jelly, right from this new settings page!
New: Colorful Labeling
An early version of labeling has existed in Jelly for a little bit, but now the labeling system is much better and more refined.
The first thing you’ll notice: Colors! You can make your labels all sorts of fun jam-based colors, to help better organize and differentiate your conversations across the Inbox and other mailboxes. What’s your favorite flavor?
Secondly, you can now manually add to and remove labels from a conversation, right from the conversation action bar:
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This is a very helpful addition to our existing automatic adding of labels via Label Rules (you can find this useful section at the bottom of “Email Setup”).
Improved: Inviting Your Team
A shared Inbox works best when your whole team is there, so we’ve made some improvements to getting your team to join you in Jelly!
First, when inviting a new team member, you can immediately make them an Admin (i.e. give them the ability to manage team settings) right out of the gate:
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Also while you’re new team members are still pending, you’re welcome to adjust their role, resend their invite, or even cancel their invitation:
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We look forward to these changes making life even smoother for new accounts, and when you’re ready to hire!
