Over the last few weeks, we’ve been steadily shipping improvements to Jelly. And we’re just getting started.
Coming very soon:
Shared Drafts, making it even easier to collaborate on responses with each other and, soon after, with the other tools you already use.
Mailboxes, our take on making sure only the right people see certain conversations, without adding complexity or clutter.
Each step makes Jelly more complete and more powerful, without sacrificing the simplicity and ease of use at its core. The aim isn’t to turn it into something bloated. It’s to make shared email feel calm, organised, and genuinely collaborative.
We know Jelly resonates deeply with a certain kind of team. You can see that in our testimonials.
The hardest part of building Jelly hasn’t been the product. It’s helping the right teams discover it.
And that’s where you come in.
Today, we’re launching a referral programme to reward the people who already believe in what we’re building.
If Jelly has made your team’s life easier, we’d love your help spreading the word. When someone you refer becomes a customer, you’ll earn rewards, all the way up to making your own subscription free.
Jelly has always grown best through word of mouth. This is us leaning into that and recognising the superfans who make it possible.
If you’ve already been recommending Jelly, this one’s for you.
Most Jelly accounts have a single team, and that’s all they need.
But if you manage multiple distinct email workflows — say, a support address and a completely separate sales address with entirely different people involved, or some sensitive emails that only some people should be allowed to access — you might benefit from having more than one team.
In those cases, Jelly now lets you create new teams under your existing account and subscription.
Each team is independent — members, conversations, and settings don’t overlap between teams. A person can be a member of more than one team, and they’ll see all their teams when they sign in. As ever, there’s no limit on the number of people in each team.
Your first team is always included in your plan price. Additional teams are charged separately:
Jelly’s assignment already makes it clear who is responsible for handling a particular conversation, but sometimes it’s useful to know in real time whether or not anyone else in your team is viewing, commenting or even replying to a conversation.
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Jelly can now highlight this information within each conversation, and if you are composing a reply while someone else is at the same time, warn you:
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Jelly’s Help Center has been completely overhauled, with detailed documentation about how to get things set up and how to use basic and advanced features. Take a look!
New: Keyboard shortcuts
Frequently requested, finally available to everyone: navigate and manage your conversations from the keyboard. Hit “?“ to see what’s available. Here’s the list from the Inbox.
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Keyboard shortcuts also work in conversation views; hit “R” to start replying, “C” to write a new comment, and more.
New: Autoresponder
Since lots of teams will be taking a break towards the end of December, now’s the perfect time to try our new Autoresponder feature. Any messages you receive while this is active will be automatically sent the response you store, until you disable the responder again.
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(Messages from members of your team won’t trigger a response, to keep your own inboxes clear, so if you’re testing this feature make sure to use a separate email address.)
New: Conversation splitting
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It’s very common for email conversations to start on one topic and end up diverging onto something else. That’s particularly true when people reply to an earlier message in order to start a new conversation; it’s often the easiest thing to do. However, this can result in conversations that are long, with increasingly-inaccurate subjects, making it harder than it needs to be to organise your inbox, or find the most relevant messages in your archive.
Jelly to the rescue: when you can see that someone has replied to an old conversation but really wants to start a new one, you can now split the conversation, taking the selected message (and anything sent or posted after it) and moving it to a brand new conversation.
You can even change the subject of the new conversation to make it easier to find later.
Jelly keeps an internal link from the new conversation back to the original one (and vice versa) so that you can still quickly jump between them. And, most importantly, it’s completely invisible to the non-Jelly participants of your conversations.
New: Availability
Conversations with your clients, customers and other contacts rarely respect the internal cadence of your team’s vacations or illnesses. Sometimes that urgent message arrives at the worst time!
Jelly’s core mission is to help your team stay on top of their email conversations, so we’ve just added a new feature to help make sure nothing falls through the cracks when you’re otherwise indisposed: availability.
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Set yourself as away (or on vacation, or ill) and any new replies in the conversations that you’re assigned to will automatically bump that conversation back up into the Brand New section of your team’s inbox, making it clear to everyone that there’s something which requires their attention.
New: Contact Autocomplete
Jelly can now help you easily find the email addresses of people you’re regularly in contact with: just start typing!
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New: Auto-Follow Conversations Based on Label
Following a conversation is how Jelly knows to notify you when that conversation has been updated. You can follow a conversation by clicking the bell icon, and Jelly also sets you to follow along automatically if you take part in the conversation (like writing a reply or leaving a comment).
In your Notification Settings, Jelly has always offered the ability to automatically follow every new conversation, for those that really need to be in the know. But if you didn’t want to see every email, you’d always have to follow manually, until today!
Now you and your teammates can automatically follow a conversation when a label is added. So if there’s people on your team that only care about conversations labeled “Support”, they can set their Notification Settings so they are always following those conversations.
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This personal setting works great in conjunction with our Rules. For example, you can have a rule that automatically labels every conversation that comes into your support@your-team.com address to be labeled “Support”, and then anyone following that label will be immediately subscribed and notified.
We hope this update gets you one step closer to automating your team and Inbox so the right people see the right emails.
New: Forwarding
This one has been a long time coming: Now you can forward an email to someone else, right from Jelly! You can find the option from the ••• actions menu on a message.
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Building this was a trickier journey than we anticipated that required rewriting large swaths of our original codebase (like creating an all new editor and rebuilding the draft experience), but we’re excited to finally bring this functionality to you. And speaking of that draft experience, you’ll now be able to more easily see the drafts you’ve started, and you’ll find a new “My Drafts” mailbox in the mailbox dropdown.
New: Push Notifications on Desktop & Mobile
Jelly’s Notification system is a powerful way for you and your team to get notified about the latest updates to conversations you’re following. It’s what alerts your team that hey, an email over here might need your attention! This is especially true for assignment notifications.
Today we’re excited to announce that, in addition to notifying you within the app and by email, Jelly can now also pop-up push notifications on your desktop and mobile devices!
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To set these up, head to your personal Notification Settings, click “Pop up notifications on this device”, and grant the browser permission to send you notifications from Jelly. You’ll need to do this for every browser you access Jelly from, including on mobile. (Pro-tip: Jelly was specifically designed to work great when added to your home screen.)
Push notifications are especially useful in combination with the new Rules we announced yesterday. If you set up Jelly to auto-assign a team member based on some criteria, Jelly will notify them immediately if they have push notifications set up.
Upgraded: Auto-Assign and Auto-Archive in Rules v2
Jelly’s Rules have always been a great and simple way to automatically label conversations based on email address. Maybe you wanted to add the label “Support” to emails coming into your support@ address, or add the label “Important” when you got a new email from a specific client. Jelly makes that easy.
Today we’re excited to announce a significant update to our Rules system. In addition to auto-labeling, you can also auto-assign a team member or auto-archive the conversation, or mix-and-match! Not only that, but you can also choose how you want to match a conversation, including matching on the Subject or Body.
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Here’s some example workflows you can now set up in Jelly:
If you run client services firm with specific account managers on your team, you can set Jelly to always assign specific team members to new emails from specific clients.
For billing receipts, you can set Jelly to watch for any new email with the word “Receipt” in the subject and automatically archive it with the label “Receipt.”
For technology services, you can set Jelly to watch for any new email with the word “Bug” anywhere in the message and automatically assign it to an engineer with the label “Bug.”
For teams with multiple inbound addresses for multiple teams, you can have all new emails to admin@ get immediately assigned to an admin, while all new emails to support@ get immediately assigned to your support teammate. They can always re-assign as needed afterwards (i.e. shared triage duty).
These are just some examples — the world Jelly is your oyster. Additionally, when Jelly labels, assigns, or archives a conversation, it’ll log an activity so you know the system took that action.
We hope this new powerful rule system saves you a ton of time triaging your Inbox!
New: Bulk Archive and Inbox Filtering
For teams that run on email, your Inbox is where you live day-in and day-out, responding to customers and/or clients and trying to keep everything running smoothly. The shared inbox in Jelly already makes this a breeze for small teams that collaborate on shared email — it’s simple and intuitive to see who’s handling what and have everyone up-to-speed on the latest.
Today we’re excited to bring you two updates to Jelly’s Inbox:
Now you can bulk select conversations and Archive them (or Spam or Delete them)! This makes it incredibly easy to keep your Inbox nice and clean and relevant. We’ve brought this functionality to the Inbox first, and over time we’ll expand where you can bulk select and what bulk actions you can take.
You can also filter conversations in your Inbox! Our filters make it super quick to jump to just open conversations for a specific member of your team (for example), or just the conversations you’re following, or just what’s unread, or all 3 at the same time! This is especially powerful if you have Label Rules set up for different inbound addresses.
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We look forward to seeing how these features make you and your team’s daily Inbox management that much simpler and smoother!
New: Reply to Previous, Appearance, and more…
We’ve shipped a few neat updates to Jelly in the past couple of weeks. We thought we’d write a roundup changelog entry this week so you can quickly get up-to-speed with the latest!
Reply to Previous
Now in Jelly you can reply to a specific message further back in a conversation. Just look for the reply icon in the top-right of a message.
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Appearance: Set Light/Dark Mode
Jelly has always synced with your system appearance, so if you prefer your OS in dark mode, we respect that and show your emails in dark mode. But some of you wanted to override Jelly and use it in dark mode even when your OS is in light mode (or vice versa). Now you can with a new Appearance setting found in your Profile.
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Filter Conversations and Activity
We’ve added a new filter button to All Mail, Search, and Team Activity. Now it should be even easier to find that specific conversation or activity entry you’re looking for (or see a specific group of conversations or activity).
Darker Labels
Labels are extremely helpful in organizing your conversations and inbox, and they’re flexible enough to be used in various ways (i.e. denote a specific inbound email, specific status, or other). We’ve added new darker label colors that offer more contrast, which can help certain labels stand out if you need.
New: Notify a teammate when sending an email
One of Jelly’s core strengths is helping your whole team stay in-the-loop on the shared email conversations they care about. We achieve this with a simple inbox built around transparency, a robust notification system built across assigning and following, and pricing plans that make it a no-brainer to invite your whole team to participate.
Now in Jelly when you’re replying to a conversation, you can make sure a teammate is following along and will be notified of your reply.
With traditional email this is like Cc-ing your teammate, but better — Cc chains can break and information lost to other inboxes if someone accidentally forgets to “Reply All”. Jelly’s inbox doesn’t run into this issue!
New: Pre-Saved Reply Messages
Are you finding that your team often replies to the same inquiries with the same words, over and over again? Or, have you ever wanted your team to reply to similar questions with the same specific answer, so you can be sure you’re all saying the same thing?
Now in Jelly you can quickly and easily add a pre-saved message into the editor any time you’re replying to a conversation. You can access all of your team’s Saved Replies from a new message bubble icon in the editor toolbar, saving you time and typing when writing a reply.
Administrators can add and edit Saved Replies from the new manage section in the top right settings menu (under your profile photo).
New: Assign Teammates to a Conversation
When we launched Jelly at the end of last year, our first take on “assignment” for email conversations was built around personal ownership, or claiming an email with the “I got this” button. Our hunch was that many other small teams worked much like ourselves here at Good Enough, with a high degree of autonomy and less need for adding to each other’s plates.
Since then we’ve learned that, even among high trust and autonomous small teams, this take doesn’t always mesh well with workflows where one person takes on triage duty. For many teams, it’s simply easier for everybody if one person organizes the inbox.
To better support those teams, now in Jelly you can say “This other person got it!“ You’ll see all those “I got this” buttons are now “Who’s got this?“
Are you a Google user and fan of their one-click buttons to get into your favorite apps? Well get ready to add Jelly to that list, because we now have those!
When you reply to a conversation, Jelly will now automatically insert the message you’re replying to at the bottom of your email. This is common practice for most email, and now Jelly follows suit. The quoted replies will start out truncated in the reply form, but you can see them by clicking the “Show trimmed content” ••• button:
Supporting quoted replies in Jelly required building an all new editor under-the-hood, which brings some additional improvements like better attachment handling. This new editor also paves the way for other long-awaited improvements too – stay tuned!
Jelly 🤝 Google: Now open to all!
Now everyone can connect their Jelly account to Gmail. Send email using your existing Gmail account — no DNS setup required — and copies of your Jelly-sent messages will be synced into your underlying Gmail account automatically.
To convert your current sending addresses to a Google connection, head over to Email Setup in Jelly, edit the sending address, and look for the “Convert to Google” box and follow its instructions.
Now in Limited Beta: Connect Your Email to Google
Setting up your shared team email with Jelly requires a few technical steps. You need to both get those emails forwarded into Jelly, and also configure Jelly to be able to send emails out as your shared address (which most often requires fiddling with some fiddly DNS settings).
Well we’re excited to announce that, for shared team addresses hosted with Google, part of that setup will soon be much simpler — as easy as a “Sign in with Google” button click!
Besides simpler setup, another key benefit is that copies of the emails you send from Jelly will automatically be stored in your Google account, so you retain that history. There’s also more benefits behind-the-scenes. For Google customers, this will be our recommended way of setting up your sending addresses.
Note that this is a limited beta at the moment. Let us know if you’re interested in being part of it: https://letterbird.co/jelly
New: Bookmark Conversations
Now you can save a conversation for later by bookmarking it! Maybe you’re holding on to a conversation in your Inbox to reference later, but you also want to clean up your Inbox (i.e. archive ones you don’t need to respond to). Bookmarking lets you easily hold on to any conversation, open or archived.
Bookmarks in Jelly are not shared amongst your team—each of your team members can bookmark whatever conversations are important to them for their own work.
You’ll find a new Bookmark button on the right of a conversation in the Inbox, and in the fixed actions header in a conversation. You can see all your bookmarks at once in the new “My Bookmarks” mailbox:
Links in both messages and internal comments now open in a new tab, ensuring you don’t lose your place in a Jelly conversation. It’s a small change that we hope will have you feeling less frustrated when working with longer threads!
New: Blocking Contacts
Is your team receiving email from a list you can’t unsubscribe from? Want to ignore email from someone, without unsubscribing and possibly offending them? Easy: just block them!
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Any further emails you receive from a blocked contact will go straight to Spam.
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