In order to do this, you need to have at least one concrete Gmail account to connect with Jelly.
If your shared address is currently hosted by Google using a Google Workspace Group or Collaborative Inbox, you’ll need at least one concrete Gmail account (a real mailbox, not just a group address) to connect.
1. Start the Connection
- In Jelly, go to Email Setup (click your profile photo → Email Setup)
- Click Connect a team address
- Click Connect to Google
2. Sign In and Authorize
- Google will ask you to sign in — use the Gmail account you want to send from
- Google will show you what permissions Jelly is requesting
It’s vital that you ensure all the permissions boxes are checked, otherwise Jelly will not have the permissions it needs to send on your behalf through your server.
- Click Allow or Continue
That’s it. Jelly can now send emails on your behalf through Gmail.
What Permissions Does Jelly Get?
When you connect your Google account, Jelly requests permission to:
- Send emails on your behalf — core functionality for replies
- See your email address — so we know which address you’re connecting
Jelly does not request permission to read your emails. Jelly only sees the emails you forward to us. You can revoke Jelly’s access any time in your Google Account settings (myaccount.google.com) by removing Jelly from connected apps.
Testing the Complete Setup
- Test receiving: From a personal email account (not the Gmail you set up), send an email to your Gmail address. It should appear in Jelly within a few seconds.
- Test sending: In Jelly, reply to that test email and send the reply.
- Check the result: In your personal email account, confirm the reply arrived, the “From” address shows your Gmail address, and you can reply back normally.
If all of that works, your Gmail is fully connected to Jelly.
Using Multiple Gmail Addresses
If you want to send from multiple addresses:
- If the addresses are aliases in the same Gmail account:
- In Jelly → Email Setup → Connect a team address
- Enter the alias and link it to your already-connected Google account
- Jelly will verify that Gmail permits sending as this address
- If the addresses are in different Gmail accounts:
- Connect each account separately via Connect a team address → Connect to Google
- Each Gmail account needs its own forwarding configured if they are separate mailboxes
For more details, see Adding More Addresses.
Troubleshooting
Can’t connect Google account
If you get an “access denied” or permissions error:
- Ensure you’re signing into the correct Google account
- Try an incognito/private browser window to avoid conflicts with other logged-in accounts
- Clear browser cookies and try again
- For Google Workspace: ask your admin if third-party apps are restricted
If your connection works but sending fails:
- Disconnect and reconnect your Google account in Jelly’s Email Setup
- Make sure you’re selecting the Gmail-connected address when composing (not a different address)
Messages we send through Jelly are going to spam
When you send through Gmail, deliverability is usually excellent. If replies land in spam:
- Check your domain’s email authentication (SPF, DKIM, DMARC)
- For Google Workspace domains, ensure domain email settings are correct in Google Admin
- Ask recipients to mark your messages as “not spam” to help train their provider
Send emails are not appearing in Gmail’s “Sent” folder
When we’re sending messages using your Gmail/Google account, sent emails should appear in Gmail. If not:
- Disconnect and reconnect your Google account in Jelly’s Email Setup
- Confirm you’re using the Gmail-connected address (it will show “sending via Google” in Email Setup)