While communicating with a shared email through a shared inbox has a lot of amazing benefits for a team (like knowing who-has-what, having private internal discussions, making sure everyone can follow along, all the things Jelly is great at), for some teams a shared inbox can run the risk of their email communication coming across too impersonal. Rather than your client or customer having a 1-on-1 conversation with a real person, they are talking to “Team Name <hello@teamname.com>”.
Well, now in Jelly you can use a shared inbox and send personalized email replies!
Your replies from Jelly will still come from a shared team address, but you can choose to have the From name sent with all your messages to be personalized with the team member’s name that did the replying, or keep it generic — your choice! Simply head to your team Settings, and you’ll see a new From name option:
CleanShot 2025-01-06 at 12.32.23@2x.png518 KB Note: All existing accounts have been set to “Address Name” so that there’s no change in your experience unless you want it. Update to one of the “Person Name” options if you prefer personalized email replies in Jelly.
Combine this with our recent email signature feature, and emailing from Jelly is now a lot more personal. Happy New Year!
