New: Assign Teammates to a Conversation

When we launched Jelly at the end of last year, our first take on “assignment” for email conversations was built around personal ownership, or claiming an email with the “I got this” button. Our hunch was that many other small teams worked much like ourselves here at Good Enough, with a high degree of autonomy and less need for adding to each other’s plates.

Since then we’ve learned that, even among high trust and autonomous small teams, this take doesn’t always mesh well with workflows where one person takes on triage duty. For many teams, it’s simply easier for everybody if one person organizes the inbox.

To better support those teams, now in Jelly you can say “This other person got it!“ You’ll see all those “I got this” buttons are now “Who’s got this?“