Introduction to Jelly

What is Jelly?

Jelly is a shared inbox designed for teams that need to collaborate on email without the complexity and cost of support tools that are trying to support every possible team at all possible scales. We believe in building great, simple tools that do one thing well.

Help Introduction What Is Jelly
The Jelly inbox with its four smart sections for organizing team conversations

Key Benefits

Simple

Jelly feels like email. No new workflows to learn — just better email management for your team.

Collaborative

See who's working on what, leave internal notes, and ensure nothing falls through the cracks.

Affordable Pricing

Simple, transparent pricing that doesn't penalise you when your team or group grows.

Our Philosophy

We built Jelly for teams that don't need all the bells and whistles of an AI-driven multi-channel mega support tool. Instead, Jelly focuses on what matters most: helping your team work together seamlessly on shared email. It's simple, familiar, and affordable—because we believe great collaboration tools shouldn't break the bank or require a PhD to operate.

We believe that affordability is a feature. Many shared inbox tools charge based on email volume or number of contacts, which can get expensive quickly. Jelly offers straightforward pricing based on team size, so you can budget with confidence, instead of feeling like you're being taxed for every new member of your team.

Jelly feels like email. Instead of forcing your team to learn a new interface or workflow, or figuring how to map your interactions into some kind of ticket-based process, Jelly enhances the email experience you already know and love. Your team can hit the ground running without a steep learning curve. Jelly is email with team superpowers.

Who is Jelly For?

Jelly is perfect for:

  • Small to medium teams who share email addresses like support@, hello@, or info@
  • Startups and growing companies that need robust email management without enterprise complexity
  • Teams that want to collaborate without the overhead of traditional helpdesk software
  • Teams that value simplicity over feature bloat