Setting Up Email

Connect Your Team Email

Setting up email in Jelly involves two parts: forwarding incoming mail to Jelly (so you can receive it) and verifying your address (so you can send from it). This guide walks you through both steps.

1

Forward Incoming Email

Set up forwarding from your email provider to Jelly

2

Verify Your Address

Confirm ownership so you can send from this address

Step 1: Forward Incoming Email

First, you need to forward your team email to Jelly. Every Jelly team gets a unique forwarding address like:

your-team@sendtojelly.com

Finding Your Forwarding Address

  1. Click your profile photo in Jelly
  2. Select "Email Setup"
  3. Click "Add Email Address"
  4. Your unique forwarding address will be displayed
The Email Setup page showing your unique Jelly forwarding address

Setting Up Forwarding

The exact steps depend on your email provider. Here are guides for common providers:

📧 Gmail / Google Workspace

  1. Open Gmail Settings → Forwarding and POP/IMAP
  2. Click "Add a forwarding address"
  3. Enter your Jelly forwarding address
  4. Confirm the forwarding request
  5. Select "Forward a copy" and choose your Jelly address

Detailed Gmail instructions →

📮 Microsoft 365 / Outlook

  1. Go to Settings → Mail → Forwarding
  2. Enable forwarding
  3. Enter your Jelly forwarding address
  4. Choose "Keep a copy of forwarded messages"
  5. Save your settings

🌐 Other Providers

Most email providers support forwarding. Look for:

  • Settings → Forwarding
  • Mail Rules → Forward All
  • Email Filters → Create Filter

Need help? Contact our team

Pro tip: Always choose "Keep a copy" when setting up forwarding. This ensures you have a backup of all emails in your original inbox.

Step 2: Verify Your Address

If you connected your email via Gmail, this step is not needed as verification is automatic.

After forwarding is working, you need to verify your address so Jelly can send emails from it. There are two verification methods:

Option A: Email Verification (Easier)

Best for individual email addresses like support@yourcompany.com

  1. In Email Setup, click "Verify Address"
  2. Choose "Email Verification"
  3. Jelly sends a verification code to your address
  4. Forward that email to Jelly (it should arrive automatically)
  5. Click the verification link in the email
  6. Your address is now verified!
Email verification process showing the verification email arriving in Jelly

Option B: Domain Verification (Advanced)

Best for verifying an entire domain (all addresses @yourcompany.com)

  1. In Email Setup, click "Verify Address"
  2. Choose "Domain Verification"
  3. Add the provided DNS records to your domain:

Required DNS Records:

Type Name Value
TXT your unique hostname [Unique verification code]
CNAME jelly-bounces via.letsjelly.com
  1. Wait for DNS propagation (this can be really fast, but sometimes takes a few minutes)
  2. Click "Verify Domain" in Jelly
  3. All addresses at your domain are now verified!

Testing Your Setup

Once both forwarding and verification are complete, test your setup:

  1. Test Incoming: Send an email to your team address from an external account
  2. It should appear in Jelly within seconds
  3. Test Outgoing: Reply to that test message from Jelly
  4. Check that the reply arrives with the correct "From" address

✅ Setup Complete!

When both tests pass, your email is fully configured. Your team can now:

  • Receive all emails sent to your team address
  • Reply from that same address
  • See all conversations in one shared inbox
  • Collaborate with comments and assignments

Multiple Email Addresses

Need to manage multiple team emails? Jelly supports unlimited addresses:

  • Add addresses like support@, hello@, info@, sales@
  • Each address has its own forwarding setup
  • Team members can choose which address to reply from
  • Use labels and rules to organize different addresses

To add another address, repeat the setup process for each one.

Troubleshooting

Emails not arriving in Jelly?

  • Check forwarding is enabled in your email provider
  • Verify you're using the correct Jelly forwarding address
  • Look in Jelly's Spam folder
  • Test with a simple plain-text email (no attachments)
  • Check if your email provider requires forwarding confirmation

Can't send from your address?

  • Ensure the address is verified (green checkmark in Email Setup)
  • For domain verification, check DNS records are correct
  • Try email verification if domain verification isn't working
  • Check you're selecting the right "From" address when composing

Emails bouncing?

  • Make sure SPF records include Jelly (include:spf.letsjelly.com)
  • For Gmail addresses, use Gmail connection instead
  • Check with our support team for DMARC issues

Security & Privacy

Now that your emails are flowing into Jelly, this is a good time to review how we handle your data.

🔒 How Jelly Handles Your Email

  • Emails are encrypted in transit and at rest
  • We never modify or delete emails from your original inbox
  • Team members only see emails in the shared inbox
  • Personal emails stay private (only forwarded emails appear)
  • You maintain full control and can stop forwarding anytime

Read more in our Security Policy and Privacy Policy.

Next Steps

Need help with setup? Our team is here to help!