Following Conversations & Notifications

Stay in the Loop

Jelly's notification system ensures you never miss important updates while avoiding notification overload. You'll automatically follow conversations you're involved with, and you can customize exactly how and when you want to be notified.

The notifications dropdown showing recent activity across your team's conversations

Following Conversations

When you follow a conversation, you'll receive notifications about activity on it. Following is Jelly's way of keeping you connected to conversations that matter to you.

Automatic Following

You automatically follow a conversation when you:

📧 Send a reply to the customer
💬 Add an internal comment
👤 Are assigned to it
🏷️ Are mentioned in a comment
✉️ Create a new conversation

Manual Following

You can also manually follow any conversation:

Open the conversation
Click the "Follow" button (bell icon)
You'll now receive notifications for all activity

To stop following, simply click the button again to "Unfollow".

Pro tip: Follow conversations where you want to stay informed but aren't directly responsible. Perfect for training scenarios or important customer issues.

Types of Notifications

🔔 In-App Notifications

Appear in Jelly's notification center (bell icon in the top bar). Always enabled for followed conversations.

📧 Email Notifications

Sent to your email address for important updates. Configurable based on your preferences.

📱 Push Notifications

Browser or mobile notifications for real-time updates. Great for urgent conversations.

What Triggers Notifications

If you're following a conversation, you'll be notified when:

Event	In-App	Email	Push
Customer replies	✅	✅	✅
Team member adds comment	✅	Optional	Optional
You're mentioned (@name)	✅	✅	✅
You're assigned	✅	✅	✅
Conversation snoozed/unsnoozed	✅	❌	❌
Labels added/removed	✅	❌	❌

Configuring Notifications

Customize your notification preferences:

Click your profile photo in the top right
Select "Notification Settings"
Choose your preferences for each notification type

Available Settings:

Email me about new replies: Get emails when customers respond to followed conversations
Email me about comments: Get emails when team members comment on followed conversations
Email me about mentions: Get emails when you're @mentioned (recommended to keep on)
Daily digest: Receive a summary of activity instead of individual emails
Quiet hours: Pause notifications during specified times

Notification settings panel where you can customize your preferences

Push Notifications Setup

Desktop Browser

Click the bell icon in Jelly's top bar
Select "Enable push notifications"
Allow notifications when your browser prompts you
You'll now receive desktop notifications for followed conversations

Mobile (iOS/Android)

Add Jelly to your home screen (see mobile setup guide)
Open Jelly from your home screen icon
When prompted, allow notifications
Configure notification preferences in your device settings if needed

Note: Push notifications require a modern browser and may not work if you're using strict privacy settings or ad blockers.

The Notification Center

Access your notifications by clicking the bell icon in the top bar. Here you'll find:

Recent activity on followed conversations
Mentions from team members
Assignment notifications
A complete history of all notifications

🔵 Unread Indicator

A blue dot shows you have unread notifications

✓ Mark as Read

Click notifications to mark them as read

🔍 View All

See your complete notification history

⚡ Quick Actions

Jump directly to conversations from notifications

Best Practices

For Individual Contributors:

Follow conversations you're actively working on
Enable push notifications for urgent customer channels
Use email digests if you prefer batched updates
Unfollow resolved conversations to reduce noise

For Team Leads:

Follow high-priority or escalated conversations
Use mentions to pull in team members when needed
Consider following new team members' conversations for training
Set up quiet hours to maintain work-life balance

Troubleshooting

Not receiving notifications?

Check you're following the conversation (bell icon should be filled)
Verify your notification settings are configured correctly
For push notifications, ensure your browser has permission
Check your email spam folder for email notifications
Disable ad blockers that might interfere with notifications

Too many notifications?

Unfollow conversations that are resolved or no longer relevant
Switch to daily digest emails instead of instant notifications
Set up quiet hours for times you don't want to be disturbed
Adjust which types of activity trigger email notifications

Stay in the Loop