Never Lose a Conversation
Jelly provides powerful tools to find any conversation quickly. Whether you need to reference an old email, find all messages from a specific customer, or locate conversations by topic, we've got you covered.
🔍 Search
The search bar is your most powerful tool for finding conversations:
Basic Search
- Click the search bar at the top
- Type any keyword, email address, or phrase
- Results update instantly as you type
- Searches across subject, body, sender, and comments
Search Operators
| Operator | Example | Finds |
|---|---|---|
from: |
from:john@example.com | All emails from John |
to: |
to:support@ | Emails sent to support |
subject: |
subject:invoice | Emails with "invoice" in subject |
label: |
label:urgent | Conversations with "urgent" label |
has: |
has:attachment | Conversations with attachments |
is: |
is:unread | Unread conversations |
" " |
"exact phrase" | Exact phrase matches |
Advanced Search Tips
- Combine operators:
from:customer@example.com label:billing - Exclude terms with minus:
invoice -paid - Use OR for alternatives:
urgent OR priority - Search date ranges:
after:2024-01-01 before:2024-12-31
🔖 Bookmarks
Bookmark important conversations for quick access later:
Adding Bookmarks
- Click the bookmark icon (⭐) on any conversation
- The conversation is instantly bookmarked
Viewing Bookmarks
- Click "Bookmarks" in the sidebar
- See all your bookmarked conversations in one place
- Bookmarks are personal—only you see your bookmarks
When to Use Bookmarks
📌 Reference Materials
Important customer information or instructions
⏰ Follow-ups
Conversations you need to check on later
📚 Templates
Example responses or well-handled conversations
🎯 Priority Items
VIP customer conversations or escalations
🏷️ Labels
Organize conversations with labels for easy categorization and filtering:
Creating Labels
- Go to Settings → Labels
- Click "Create Label"
- Choose a name and color
- Save your new label
Applying Labels
There are multiple ways to label conversations:
- Click the label icon (🏷️) on any conversation
- Select multiple conversations and bulk-apply labels
- Use mail rules to auto-label based on criteria
Filtering by Label
- Click any label in the sidebar to see those conversations
- Search using
label:name - Combine labels:
label:billing label:urgent
Label Strategy Examples
📂 All Mail
The All Mail view shows every conversation in your system:
- Includes inbox, archived, and snoozed conversations
- Excludes only spam and trash
- Perfect for finding archived conversations
- Use search and filters within All Mail
🎯 Smart Filters
Combine multiple finding methods for powerful filtering:
High-Priority Support
is:unread label:urgent -is:assigned
Unread urgent conversations that aren't assigned yet
This Week's Resolved
after:monday label:resolved is:archived
Conversations resolved and archived this week
Customer History
from:customer@example.com OR to:customer@example.com
All interactions with a specific customer
Team Member's Work
assigned:sarah has:comment
Sarah's conversations that have internal discussion
Search Best Practices
✅ Do:
- Use specific search terms for better results
- Save common searches as bookmarked searches
- Combine operators for precise filtering
- Use labels consistently across your team
- Bookmark conversations you'll need to reference
❌ Don't:
- Create too many labels (keep it under 20)
- Forget to remove outdated bookmarks
- Use vague search terms expecting specific results
- Ignore the power of search operators