How LRUG uses Jelly to remove confusion and simplify organisation

“We looked at other more ‘complete’ support tools like Zendesk and Help Scout, but they are way more expensive (you have to pay per user) and more complex than we need. Jelly presents email just like email, and there’s a flat cost which means we don’t get penalised whenever someone new joins our team.”

Murray Steele LRUG’s longest-running organiser

The London Ruby User Group is one of the longest-running technology user groups in the world, having held a monthly meeting almost every single month since late 2006. It’s no small feat to have kept a local community running for so long, especially since everyone involved is a volunteer.

Jelly is the foundational tool that helps LRUG’s organisers (a small team of 6 volunteers) keep things running smoothly.

The beating heart of LRUG is the mailing list, and the team regularly puts out a call for members to give presentations at the monthly LRUG meet-up. Those submissions are sent to an email address which forwards directly into Jelly.

All of the volunteer organisational team can see each talk proposal conversation, and can respond directly or privately discuss the talk right in that thread. And, most importantly, anyone can quickly get up to speed with where a talk proposal is because the whole history of the conversation is right there.

This is particularly important for a volunteer-led organisation like LRUG, because at any time one of the organisation team might be on vacation or busy with life and work; but because any other member can jump in and seamlessly pick up a conversation, LRUG never stumbles.

Jelly helps the LRUG team make sure that no conversation is accidentally ignored, because it’s always clear who’s got what.

As well as talk proposals, LRUG uses Jelly to coordinate with venues, to field questions from community members and attendees, and to coordinate with other user groups. Jelly acts as a shared inbox for all of LRUG’s communication, with specific email addresses for sponsors, job posting to the mailing list, and general organisational matters. Jelly handles everything.